HELLO, MY NAME IS

P. Ravi Teja

👨‍💻 Tech Team Leader with a Passion for Innovation 🚀

pulligellaraviteja@outlook.com
Telegram
About Me

👨‍💻 As an innovative Tech Team Leader over my 4.5-year career with Genpact, I had the distinction of guiding teams to breakthrough achievement.

Igniting tech team success, providing assistance

As a Tech Team Leader with two years of experience, I have a demonstrated history of leading teams to success with unwavering support. I foster collaboration, boost performance, and promote growth to deliver exceptional results. By encouraging excellence, tackling complex challenges, and creating a cooperative environment, I enable team members to realise their full potential. With a results-oriented mindset, I establish ambitious goals and consistently exceed expectations. I am committed to facilitating the professional development of my team by offering mentorship and support that pushes them towards excellence. Together, we build a high-achieving and success-oriented culture that accomplishes remarkable outcomes.

What I Do

Client Escalations Management

skillfully handle client escalations, providing prompt and effective solutions to ensure their satisfaction and build long-lasting relationships.

Debugging CMS

I possess the skills and experience to troubleshoot CMS websites, like Word Press, and identify and resolve issues swiftly to ensure optimal functionality and user experience.

Website Security

I adhere to the best practices of website security, applying robust security measures to protect websites from threats and vulnerabilities, ensuring data integrity and user trust.

Social Media Marketing

Create impactful social media marketing strategies, leveraging various platforms to amplify brand presence, engage audiences, and drive business growth.

Skills

Technical Support

Performance Management

Database Management

Troubleshooting CMS

My Experience

2018- Current

Genpact

Tech Team Leader

Lead a team of 20 technical International chat support agents to provide guidance and support. Respond to Clients escalations, ensure timely resolution, and maintain customer satisfaction. Monitor and manage your team`s performance to meet required metrics and service level agreements (SLAs).

2017-2018

Sutherland Global Services

AR Calling

By thoroughly gathering and updating data in the database, I’ve been able to ensure smooth billing processes as well as swift reimbursement. Claims have been handled efficiently by resolving payment issues, interacting with providers and payers, and maintaining open lines of contact.